What is your Holiday Return Policy?
Items purchased before the end of 2016 are eligible for return for full refund by January 6, 2017. Items purchased through our Cyber Monday promotion are eligible for exchange only by January 6, 2017.
How is your jewelry produced?
All of our products are hand-fabricated in our green certified California studio or our design studio space in New York.
How long will it take for my jewelry to ship?
All of our pieces are made by hand, and most pieces are made once you order. We are usually able to make and ship pieces within one to two business days. If your order is time sensitive, contact us at email@example.com or call 855-850-7031 to ensure it is made and shipped on time.
What makes Melissa Joy Manning jewelry sustainable?
The ethos of our company is founded in our love and admiration for the world and cultures around us. For that reason, we hold a strong commitment to both environmental and social sustainability. You can learn more about our sustainable practices like recycled metals and conflict free stones here.
What type of metal is used in Melissa Joy Manning jewelry?
Our jewelry uses 100% recycled sterling silver, 14 karat and 18 karat gold. The metal is specified in the product description.
Why do the stones on my piece look different than those on the website?
We value the unique natural qualities of all the material we use. Many of our stones have natural texture, inclusions or coloring that can differ from stone to stone.
Do you make custom engagement rings?
Funny you should ask...we do. Please contact our customer service at firstname.lastname@example.org or call 855-850-7031.
Can you make jewelry with a diamond or stone I own?
We currently do not work with customer owned stones, but if you have a certain kind of stone in mind, we would love to hear from you about a custom order!
Can I get a different size ring if mine doesn't fit?
We are able to resize rings, but some rings are not able to be adjusted based on their design. To request a ring resize contact us at email@example.com or call 855-850-7031.
I lost my earring. Can I order a mate?
Yes, please follow our repairs policy. Make-a-mate repairs cost half the current retail price of a full pair of earrings plus shipping. Our ability to make a mate is dependent on availability of materials. In order to ensure the earrings match, we request that you contact us first to send in your remaining earring so that our jewelers can use that a a guide. We do not guarantee that materials will be available, but we will try our best to make a match for you. To request a mate made, contact us at firstname.lastname@example.org or call 855-850-7031.