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Customer Care.
We care about you just as much as we like our jewelry...here's how.
Have a Problem? We are here to help.
Toll Free: 855-850-7031
International: 1-510-705-1086
customercare@melissajoymanning.com
customercare@melissajoymanning.com
Our Customer Service Department is open Monday through Friday 8:00AM - 4:30PM PT. Outside of those hours, please contact us via email. If you are having difficulty placing an order or have questions, please email at customerservice@melissajoymanning.com or call us at 855-850-7031. Inquiries via email or voice mail are addressed as soon as possible.
Returns and Exchanges
Online Store
Our return period for standard online orders is 14 days from the delivery date of the package to receive a full refund. Late returns are subject to a restocking fee. Custom orders are not returnable. To request a return please email us at customercare@melissajoymanning.com or respond to your confirmation email, including items you would like to return/exchange, the order number, and your contact information. Items and packaging must be returned in new, unused condition to ensure a refund. Refunds do not include shipping costs.Restrictions apply to promotional offers, giveaways, and discounts.
- Promo codes cannot be combined.
- Any order purchased with a discount, including our sample sale is not refundable.
- Orders cannot have a promo code applied once they have been placed under any circumstances.
Retail Store
Please be aware that our store locations have a different return policy than online orders.
- All In-Store purchases can be exchanged within 14 days of purchase, with the exception of discounted product and custom orders. In-store purchases cannot be refunded.
- Store credits expire 3 years from date of issue.
Repairs
If you have an MJM piece in need of repair, please contact customercare@melissajoymanning.com and our team will assist you with issuing a repair authorization number. Our basic repair fee is $50, however, additional material and labor fees may apply.Lost an Earring?
Unfortunately, we are no longer able to produce earring mates. However, if you are able to provide proof of purchase of your lost earrings, we are happy to extend a 20% discount on a new pair, should they be available. Any earrings no longer available are not subject to this discount and cannot be reproduced. Should you have a stone earring and wish to have it redesigned, please contact us at customerservice@melissajoymanning.com or call 855-850-7031 to learn more.Shipping
Each domestic package is shipped with UPS, therefore we are unable to ship directly to a PO box. Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address. International shipments are eligible for DHL Worldwide service. Melissa Joy Manning Inc. is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.
Press
For all press inquiries, please email press@melissajoymanning.com
Contact Us.
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