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IMPORTANT! If you’re a store owner, please make sure you have Customer accounts enabled in your Store Admin, as you have customer based locks set up with EasyLockdown app. Enable Customer Accounts
Refund policy
To initiate a return or exchange please reach out to customercare@melissajoymanning.com or reply to your confirmation email. Please note the items you would like to return/exchange, the order number, and your contact information in your message.
Our return period for standard online orders is 14 days from the delivery date of the package. Returns outside the 14-day window are subject to a 10% restocking fee. Items must be returned in new, unused condition and in the original packaging to ensure a refund. A $10 return label fee will be deducted from the refund amount.
Custom, made to order, and resized jewelry pieces are final sale and therefore not eligible for return. Store credit that is issued following a return or exchange cannot be applied to custom or made to order pieces.
The following restrictions apply to promotional offers, giveaways, and sale:
- Promo codes cannot be combined.
- Orders purchased at a discount of 25% off or greater are not eligible for refund- exchange or store credit only.
- Sample sale orders are final sale and therefore not eligible for exchange or refund.
- Promo codes or discounts cannot be applied retroactively- no exceptions.
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