Toll Free: 855-850-7031

International: 1-510-705-1086 
customercare@melissajoymanning.com

Our Customer Service Department is open Monday through Friday 8:00AM - 4:30PM PST. If you are having difficulty placing an order or have questions, please email at customerservice@melissajoymanning.com or call us at 855-850-7031.  During the Covid-19 crisis, please contact via email for the fastest response. Inquiries via email or voice mail are addressed as soon as possible.

Returns and Exchanges

Our return period is 14 days from the delivery date of the package to receive a full refund.  To request a return please email us at customercare@melissajoymanning.com or respond to your confirmation email, including items you would like to return/exchange, the order number, and your contact information.  Items and packaging must be returned in new, unused condition to ensure a refund. Refunds do not include shipping costs.

Restrictions may apply to promotional offers, giveaways, and discounts. Orders placed from our sample sale are final sale and cannot be returned under any circumstances. 

Repairs

If you have an MJM piece in need of repair, please contact customercare@melissajoymanning.com and our team will assist you with issuing a repair authorization number. Our basic repair fee is $25, however, additional material and labor fees may apply.

 

Lost an Earring?

If so, we can help. Since our pieces are hand made, we will do our best to make another match for your remaining earring. Please contact  customercare@melissajoymanning.com to find out if we are able to make a mate for your earring, and what the pricing would be for a make-a-mate repair.

Each domestic package is shipped with UPS, therefore we are unable to ship directly to a PO box. Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address. International shipments have the option of USPS Priority Mail or UPS International service. Melissa Joy Manning Inc. is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.

For all press inquiries, please email press@melissajoymanning.com