Toll Free: 855-850-7031
International: 1-510-705-1086
customercare@melissajoymanning.com

Our Customer Service Department is open Monday through Friday 10:00AM - 5:30PM EST. Outside of those hours, please contact us via email. If you are having difficulty placing an order or have questions, please email at customerservice@melissajoymanning.com or call us at 855-850-7031.   Inquiries via email or voicemail are addressed as soon as possible.

To initiate a return or exchange please email us at customercare@melissajoymanning.com or respond to your confirmation email. Please note the items you would like to return/exchange, the order number, and your contact information in your message.

Our return period for standard online orders is 14 days from the delivery date of the package. Returns outside the 14-day window are subject to a 10% restocking fee. Items must be returned in new, unused condition and in the original packaging to ensure a refund. A $10 return label fee will be deducted from the refund amount.

Custom, made to order, and resized jewelry pieces are final sale and therefore not eligible for return. Store credit that is issued following a return or exchange cannot be applied to custom or made to order pieces.

The following restrictions apply to promotional offers, giveaways, and sale:

• Promo codes cannot be combined. 
• Orders purchased at a discount of 25% off or greater are not eligible for refund- exchange or store credit only.
• Sample sale orders are final sale and therefore not eligible for exchange or refund.
• Promo codes or discounts cannot be applied retroactively- no exceptions.

Please be aware that our store locations have a different return policy than online orders.

• All In-Store purchases can be exchanged within 14 days of purchase, with the exception of discounted product and custom orders. In-store purchases cannot be refunded.
  
• Store credits expire 3 years from date of issue.
• Store credit that is issued following a return or exchange cannot be applied to custom or made to order pieces.
  

If you have an MJM piece in need of repair, please contact customercare@melissajoymanning.com and our team will assist you with issuing a repair authorization number. Our basic repair fee is $50, however, additional material and labor fees may apply.

Unfortunately, we are no longer able to produce earring mates. However, if you are able to provide proof of purchase of your lost earrings, we are happy to extend a 20% discount on a new pair, should they be available. Any earrings no longer available are not subject to this discount and cannot be reproduced. Should you have a stone earring and wish to have it redesigned, please contact us at customerservice@melissajoymanning.com or call 855-850-7031 to learn more.

Each domestic package is shipped with UPS, therefore we are unable to ship directly to a PO box. Please note that UPS Ground shipping can take up to 5 business days for delivery, depending on your shipping address. International shipments are eligible for DHL Worldwide service. Melissa Joy Manning Inc. is not responsible for any duties or VAT applied to an international shipment; by ordering on our website you agree to pay any import fees.

For all press inquiries, please email press@melissajoymanning.com