Our Associate Ecommerce Manager will be responsible for the day-to-day strategy and management of the e-commerce business, reporting directly to our founder and CEO. The candidate has a proven track record for project management and will manage website optimization to drive growth in traffic, conversion rate, and ultimately sales. They will optimize inventory, manage visual merchandising, oversee imagery and copywriting production, and be part of the entire customer journey from acquisition to retention.

Responsibilities will include:

Website Management + Optimization

• Own the end-to-end inventory management and quality-check all imagery and content is up-to-date.
• A/B test content and implement best practices to enhance conversion rates and engagement.
• Identify and troubleshoot website bugs and monitor website and data to drive improvements in the online shopping experience.
• Recommend UX/UI enhancements to improve conversion rates.
• Execute monthly ecommerce sales reporting
• Monitor daily sales trends and provide insights and analysis for key stakeholders, utilizing data to make recommendations.
• Plan and optimize the e-commerce marketing calendar based on sales, promotions, and new product launches.
• Identify new e-commerce asset needs.
• Monitor and recommend promotional schedule according to forecast.
• Track, plan and manage inventory flow and forecast based on market trends and growth objectives.
• Consistently track competitive landscape for best-in-class customer experience.
• Act as customer care to ensure smooth processing of outbound orders and returns.
• Identify any bugs with the order fulfillment process 
• Manage the call center/email dedicated line to address customer inquiries, resolve issues, and maintain a positive customer experience.
• Management order fulfillment/packaging needs
• Make sure orders are pulled and shipped in a timely manner.
• Step in to assist and physically fulfill orders as needed.
• Manage packaging resources- ensure that all packaging is consistently stocked.
• Manage quarterly + annual sales tax reports

E-CRM & Loyalty

• Increase customer lifetime value through management of marketing automation / email + SMS marketing workflows to nurture leads and engage customers
• Partner with marketing team members on email + SMS copy, campaign planning and retention strategies and production.
• Monitor weekly performance and provide key stakeholders with analysis and business insights.
• Guide key marketing and content strategies to support in-store retail CRM synergies

Paid Digital

• Support all paid digital marketing initiatives, including Paid Search + Paid Social 

Wholesale

• Manage third-party drop ship accounts 

Qualifications:

EDUCATION

• Completed Bachelor’s degree

EXPERIENCE

• 3-5 years+ of experience in E-commerce, Digital Marketing, or Data Analytics.
• Experience in Shopify and Klaviyo preferred
• Experience with consumer products preferred

SKILLS

• Excellent verbal, written & presentation skills
• Must present a positive, professional and energetic attitude, be able to work in a team, be proactive and remain self-motivated
• Must be detail oriented, and have excellent organization and time management skills
• Must have strong computer skills and proficient with Microsoft Office (Excel, Word & PowerPoint, Outlook)
• A self-starter with the ability to problem solve and brainstorm in a fast-paced, collaborative environment and act with a strong sense of accountability.
• Ability to work effectively with and present to individuals at all levels.
• A keen listener, capable of receiving feedback and pivoting strategy with agility and analytical aptitude.
• Flexibility to wear many hats and own the entire e-commerce experience from ideating and design to execution and analysis.
• Preferred experience managing or working in Customer Care.
• Comfortable in a self-starter environment.
• Strong time management, with the ability to multi-task and shift priorities.

PHYSICAL & TRAVEL REQUIREMENTS

• Must be available from Monday to Friday, NYC location preferred