We are usually able ship pieces within three to five business days of your order, but orders placed with promotions like Cyber Monday may have a delay in fulfillment. Reach out to customerservice@melissajoymanning.com to request expedited shipping.

Domestic orders are shipped with UPS or USPS, and those orders over $500 qualify for free UPS Ground service, which can take up to 5 business days to deliver. International orders can be shipped with DHL Worldwide service. International orders may incur VAT or customs fees; these are the sole responsibility of the customer. Any orders refused for lack of payment will be returned to us and refunded, less the shipping costs. For more information about your country's policies on imports, please visit your country's customs website.

Online orders are eligible for return for a refund, if the piece is returned to us within 14 days of being delivered. Return shipping is not covered, and we cannot refund the order's shipping payment once it goes out. We request that you reach out to us with your return request so that we can send over our return authorization information. Please note that custom orders (which includes custom necklaces) and items purchased with a discount, including our Tax Day and Cyber Monday sales, are final sale and not eligible for a refund.

You've invested in a quality piece of craftsmanship which requires regular care and attention.Hereis a link to our care guide outlining proper methods to maintain your jewelry.

Our jewelry uses 100% recycled sterling silver, 14 karat and 18 karat gold. The metal is specified in each product description. We do not melt down the metal in-house; we work with a certified domestic refiner.

We value the unique natural qualities of all the material we use. Many of our stones have natural texture, inclusions or coloring that can differ from stone to stone.

Yes, we do- a lot of them! Please contact Melissa at customerservice@melissajoymanning.com to request a virtual consultation.

We would love to work with your heirloom stones. Please email customercare@mjmmetal.com to begin your project.

We are able to resize rings, but some rings are not able to be adjusted based on their design. To request a ring resize contact us at customerservice@melissajoymanning.com.

Unfortunately, we are no longer able to produce earring mates. However, if you are able to provide proof of purchase of your lost earrings, we are happy to extend a 20% discount on a new pair, should they be available. Any earrings no longer available are not subject to this discount and cannot be reproduced. Should you have a stone earring and wish to have it redesigned, please contact us at customerservice@melissajoymanning.com.

We're sorry, but we cannot retroactively apply a discount to an order that was already processed. This applies to Cyber Monday and Tax day promotions.